Your Guarantee

It is not safe to pay for a holiday home by cheque or bank transfer. As well as the protection your credit card provider provides you in the unlikely event any accommodation to book online is not supplied as promised, we offer online booking with credit or debit card through RentalSystems.com, which offers a unique no quibble money back guarantee to protect you if in the unlikely event that on arrival your property is not provided to you as described.

RentalSystems holds your money until after your booking is complete in their client account in order to provide you with this extra protection. RentalSystems was purchased by Daily Mail & General Trust PLC in August 2006 for the group’s travel subsidiary Teletext Ltd.

Their guarantee states:

“In the unlikely event that on arrival your accommodation is not available or materially different from that displayed on the website, we will re-imburse you in full on behalf of The Property Manager providing the following conditions are met:

• You do not stay at the accommodation or any alternative accommodation offered by The Property Manager.
• You contact us within 48 hours.
• You provide us with invoices for alternative accommodation within 7 days of the end of the booking period.
• You have not already been refunded by the property manager or reached agreement on a refund.”

Full details of RentalSystems and how to contact them are provided in your online renter account once you have booked. Details on how to access this account will be sent to you by email.